detailed semester course outline for

BASOCW Social Service Systems and Delivery (SSSDEL06)

(Designed for a 14–16 week semester, adaptable to hours/contact time)

Module 1: Introduction to Social Service Systems

• Definition and scope of social services

• Objectives of social service systems: welfare, protection, empowerment

• Types of social services: health, education, housing, employment, social protection

• The historical evolution of social service delivery systems

Module 2: Theoretical Perspectives in Social Services

• Social welfare theory: functionalist, conflict, and developmental perspectives

• Rights-based approach to social services

• Community-based approach and participatory development

• Integration of social service theory into practice

Module 3: Structure and Organization of Social Service Systems

• Public sector social services: government ministries and agencies

• Non-governmental organizations (NGOs) and civil society

• Private sector contributions to social service delivery

• Coordination and partnerships between actors

Module 4: Policy and Legislative Frameworks

• National policies governing social service delivery

• Regional and international frameworks (e.g., UN conventions, SDGs)

• Legal provisions for vulnerable groups: children, women, elderly, persons with disabilities

• Policy implementation and monitoring

Module 5: Service Delivery Mechanisms and Models

• Centralized vs. decentralized delivery systems

• Community-based service delivery models

• Case management and integrated service provision

• Role of technology and innovation in service delivery

Module 6: Planning and Management of Social Services

• Needs assessment and resource allocation

• Program design, implementation, and monitoring

• Human resource management in social services

• Budgeting and accountability in service delivery

Module 7: Evaluation and Quality Assurance

• Methods for evaluating social service programs

• Indicators of service effectiveness and efficiency

• Client satisfaction and feedback mechanisms

• Continuous improvement and quality assurance in social service delivery

Module 8: Contemporary Challenges in Social Service Delivery

• Poverty, inequality, and access barriers

• Urbanization, migration, and service pressures

• Disaster response and social service continuity

• Ethical dilemmas, professional standards, and human rights in service delivery

Module 9: Case Studies and Best Practices

• Successful national and international social service programs

• Lessons from community-based interventions

• Innovative approaches in health, education, and welfare

• Integration of social services for holistic community development

Teaching Methods

• Lectures, seminars, and group discussions

• Field visits to social service institutions

• Case study analysis

• Practical exercises in program planning and evaluation

• Research assignments and presentations

Assessment Methods

• Continuous assessment: assignments, group projects, field reports (40%)

• Midterm examination (20%)

• Final examination or research project (40%)