detailed semester course outline for

BASOCW Mediation and Negotiation Skills (MNEGS07)

(Designed for a 14–16 week semester, adaptable to contact hours)

Module 1: Introduction to Mediation and Negotiation

• Definition, scope, and importance of mediation and negotiation

• Differences and similarities between mediation, negotiation, and conflict resolution

• Role of communication, trust, and relationship building in dispute resolution

• Key principles and ethics in mediation and negotiation

Module 2: Theories and Approaches to Negotiation

• Interest-based vs. positional negotiation

• Principled negotiation (Fisher and Ury model)

• Collaborative, competitive, and integrative negotiation approaches

• Psychological theories influencing negotiation behavior

Module 3: Conflict Analysis and Resolution

• Types of conflict: interpersonal, organizational, community, international

• Causes and sources of conflict

• Conflict dynamics and escalation

• Tools for conflict analysis: stakeholder mapping, power analysis, root cause analysis

Module 4: Mediation Process and Techniques

• Stages of mediation: preparation, opening, problem identification, negotiation, closure

• Techniques: active listening, reframing, questioning, summarizing, caucusing

• Role of the mediator: neutrality, impartiality, facilitation

• Managing difficult parties and high-stakes conflicts

Module 5: Negotiation Skills and Strategies

• Preparation and planning for negotiation

• Setting objectives and BATNA (Best Alternative to a Negotiated Agreement)

• Communication skills: verbal, non-verbal, and written

• Persuasion, influence, and power dynamics in negotiation

Module 6: Cross-Cultural and Ethical Considerations

• Cultural dimensions affecting negotiation and mediation

• Gender and diversity issues in conflict resolution

• Ethical dilemmas in mediation and negotiation

• Maintaining confidentiality and professional integrity

Module 7: Mediation and Negotiation in Practice

• Workplace disputes and organizational conflict

• Community and family mediation

• International and political negotiation case studies

• Role-playing exercises and simulations

Module 8: Evaluation and Monitoring of Mediation Outcomes

• Measuring success and effectiveness of mediation and negotiation

• Follow-up strategies and dispute prevention

• Lessons learned and continuous improvement

• Reporting and documentation

Teaching Methods

• Lectures and seminars

• Role-plays and simulations

• Case study analysis (local and international contexts)

• Group discussions and reflective exercises

• Guest lectures from experienced mediators and negotiators

Assessment Methods

• Continuous assessment: assignments, participation in role-plays, case analysis (40%)

• Midterm examination (20%)

• Final examination or practical project (40%)